SketchingWiki

(Image: https://drscdn.500px.org/photo/291900471/m3D2048/v2?sig=40fa12ae6d440311fe48d0a60d023d768448e9bc8d1e9a28df26af129ed023f8)When using software programs or operating systems, it's not uncommon to encounter issues that need to be documented for further reference or analysis. In such cases, having a screenshot of the problem can be incredibly useful. But, many users are not sure how to take screenshot of an problem. In this article, we'll walk you through the simple steps to capture screenshots and record evidence of problems.

Taking a Screenshot

Taking a capture image is a simple process that varies due to the operating system you are using. Here's a diagrammatic guide for Windows individuals:

For Windows:

Press the Print Screen key (usually located adjacent to the Ctrl and Scroll Lock key keys) on your input device. Open the image editing software (pre-installed on Windows or obtain elsewhere) or any other image editing software. Press Control + V to paste the image into the tool. Save the screenshot with a file name that describes the issue. You can also use the screen capture software in Windows 10 and later versions to record particular areas of the screen or take a image of an open window.

For mega888 Mac:

Press Control + Shift + 3 (for a full-screen capture) or Command + Shift + 4 (to select a specific region of the screen) on your input device. Release the keys to capture the screenshot. You'll see the screenshot saved on your workstation as a image file. Name the image with a descriptive file name, and save it in a designated.

Recording Evidence

Recording a video of the error provides more information than a static screenshot and can help support teams analyze the issue more accurately. Here's how to record a video on Mac:

For Windows:

Obtain and install and open OBS Studio (free screen recording software). Select the area of the screen you want to capture by clicking on the plus button in the „Sources“ panel. Select the video settings (quality, resolution, and frame rate). Click the red button „Start Recording“ button to begin the capture. Once you've finished the capture, click the red button „Stop Recording“ button. Save the image file with a meaningful name.

For Mac:

Obtain and install and open QuickTime Player (free tool). Go to File > New Screen Recording (or use Command + Shift + 5). Choose the region of the screen you want to capture or choose to record the entire screen. Click the red button button to begin the capture. Once you've finished the recording, click the red button button. Save the image file with a descriptive name.

Tips and Tricks

Always verify you have enough storage space to store your images and videos. Organize your images and captures organized by establishing directories and naming them with relevant dates and explanations. Use distinct and descriptive descriptions, including the error type. If the problem occurs frequently, consider recommending capturing a extended video sequence to capture all occurrences.